M.O.Ts

I continue to be impressed with the quality of provision from Brakes, Ilminster. I have purchased my last 3 cars from them, which gives an indication of my satisfaction. I am particularly impressed with the customer service provided by Lauren Curtis in sales and the general service team as a whole.

Miss Barson, Monmouth March 15, 2016

It’s always a very pleasant experience whenever I visit Brakes whether for service, sales, or after sales.

Mr Tucker, Yeovil April 12, 2016

Completely satisfied with the experience. An efficient courteous team.

Roger Hartland, Ilminster April 12, 2016

It was lovely the way everything was dealt with personally.

Lucy Gibbs, Taunton April 12, 2016

The team at Brakes are always very helpful and willing to spend time explaining things to me.

Mrs Gallagher, Ilminster April 12, 2016

At Brakes Illminster they are really efficient and do their job to an excellent standard. My husband recently persuaded our daughter to buy a Ford and so we took her to see Lauren Curtis, who found her just what she was looking for and the after sales care is excellent. In our own experience she has always been friendly, professional and very helpful. As regards the servicing of our own car, Stacey and Dennis both know what they are talking about and are very helpful and give excellent advice. We would certainly recommend Brakes to anyone and will continue to be a loyal customer.

Barbara Adams April 12, 2016

You have all yet again made me and Nick , very happy in our semi retirement! The car is wonderful , Fabulous and Fantastic to drive. You all make a very trusted team. ”The only local Ford Dealer to get a first class deal from”. Thank you for always going that extra mile!

Mr and Mrs Chillmaid April 12, 2016

The whole process was very easy and stress free, Lauren was in contact with me throughout until delivery. Will be very happy to purchase through Brakes Motor Company again

Mr Langley, Ilminster June 15, 2016

We were very impressed with Brakes and have recommended them to our friends and family.

Mrs Mccann, Chard June 15, 2016

This is my third new car from Brakes and the whole experience has been the same every time. Friendly and knowledgeable staff make the selection, financing and collection of a vehicle easy. All in all an excellent company to deal with.

Mr Godfrey, South Petherton June 15, 2016

Excellent service, advice and guidance, I doubt if it could be improved

Mr Robertson, Ilminster June 15, 2016

Was all good from ordering to receiving the car very helpful won’t go anywhere else

Miss Hooper, Warminster June 15, 2016

I hadn’t bought a new car for fourteen and a half years, my Fiesta was showing it’s age and sadly had to be replaced. Cars have changed a lot in that time! I was overwhelmed with the choice and suggestions from friends, family and colleagues. Lauren Curtis at Brakes was great, helpful and patient, the environment is friendly and relaxed, so felt no pressure to make a decision. Brakes are brilliant, no improvements needed!

Ms Harvey, Langport June 16, 2016

Tim Aslett, the sales person, gave us excellent service and was extremely helpful. The car needed hoists to get me into the car and another for the wheelchair and Tim arranged all this for me. His follow aftercare is excellent and I would fully recommend the company to anyone. There is nothing that could be done over and above the service I received, therefore no improvement to suggest.

Mrs Ackred, South Petherton June 16, 2016

We found the salesperson very helpful and efficient he knocked spots off the Taunton and Yeovil branch staff

Mr Berryman, Taunton June 16, 2016

The salesperson recognised me from 5 years ago when I purchased my last Focus from Brakes. He wasn’t pushy & advised me over several options & offered me a test ride to experience the Ecoboost engine. Nothing was rushed either.

Mr Thorogate, Chard June 16, 2016

No rush, no pressure, no hard sell. Bruce the salesperson was extremely helpful and did all he could to meet my requirements. His advice is always sound and honest. All the staff at Brakes are very helpful and treat you as a personal friend. I cannot fault the sales experience at Brakes.

Mr Carrivick, Ilminster June 16, 2016

We followed Lauren Curtis from Ford of Taunton to Brakes and have purchased our cars over the last ten years from her. On every occasion she has been extremely knowledgeable and helpful enabling us to feel completely confident with our chose of vehicle and option agreement. Visiting Brakes is always a pleasant experience due to their high level of customer service

Mr Brown, Taunton June 16, 2016

You can’t improve on perfection

Mr Vinten, Taunton June 16, 2016

The whole process and experience was exceptional. Use of courtesy car and valeting my car before collection was all very much appreciated.

Mr Gutteridge, Martock June 16, 2016

We have followed Lauren Curtis from ford of taunton to Brakes and have purchased our cars over the last ten years from her. On ever occasion she has been extremely knowledgeable and helpful enabling us to feel completely confident with our chose of vehicle and option agreement. Visiting Brakes is always a pleasant experience due to their high level of customer service

Mr Brown July 20, 2016

The various extras available on the car were explained clearly to us which made it very easy to select what we did and didn’t want. Nothing could have been improved upon.

Mr Hawkins July 20, 2016

We had the opportunity to purchase our vehicle at another garage at a cheaper price, but decided that the service at Brakes Motor Company, and the salesman Bruce, were excellent. We have another Ford vehicle which was purchased second hand from Brakes and have always had brilliant service from this garage. It is good that it is a family run firm and you always feel welcome when you visit their showroom/service department.

Mr Pritchard July 20, 2016

Brakes are really an excellent company. The staff are friendly and very knowledgeable. Nothing is too much trouble and they are always eager to help. If anything extra needs attention they always contact us before continuing with the work. Their advice is valuable and there is never any pressure put on us to have things done that are not necessary. We have been going to Brakes for over twenty years and have had about five new cars from them. They give a good personal service and whilst it is appreciated they need to make sales, there is never any pressure. They offer plenty of advice and are always happy to explain everything. Based on our recommendation, our daughter has bought a car from them recently, even though she lives 60 miles away and is very happy with their service.

 

Mrs Adams September 8, 2016

They are a great dealership…… Ford Motor Company, you should have a 1000 dealers like this rather than your current large set ups

Mr Perry September 16, 2016

The salesman was friendly but not pushy..he did not come across as a wide boy which they do at some garages. He asked what we were looking for and he LISTENED and did not try to sell us something we did not want or extras which would have pushed the price up. He was very knowledgeable about the cars and answered any questions that we wanted to know. An easy buying experience.

Mrs Spear, Chard September 22, 2016

The service we received was excellent. The staff were very friendly and helpful in every department from when we first placed our original order for a Motability car 3 years ago. They helped us through the process of selecting our new car and arranging delivery in July. They are a friendly family firm where nothing is too much trouble ‘Best in the West’. We have been dealing with them for many years and highly recommend them.

Mr Walsh, Langport September 22, 2016

Perfect experience, I have visited larger Ford dealers but prefer the personal friendly service I get at Brakes, and have been purchasing cars from them over 10 years, my children have also bought cars from them now. Excellent after sales service both in the showroom and workshop. Could not say a bad word about them you even get a nice cup of coffee while you wait

Mrs Taylor, Langport January 19, 2017

It was completely hassle free, I said what I wanted they sorted it for me when I collected they are the most professional team that don’t push you into buying and give you viable options I could not recommend them enough.

Mrs Verstage, Cullompton January 19, 2017

This is my fourth new vehicle from Brakes over the years and my experience has always been the same, excellent sales, after sales, service, and customer care is always at the for front on all of my visits, would not use any one else.

Mr Tucker, Yeovil January 19, 2017

On arriving at Brakes you receive a warm and friendly welcome, without the pressure sale received at some other Ford Dealerships.you are able to examine the vehicles held on the forecourt, test drive and then discuss further what you want from a new car This is at least the third car we have purchased from Brakes and the service we receive is outstanding

Mr Devenish, Bridgwater January 19, 2017

This is the 3rd car I have purchased from Brakes. The sales team are always so helpful and friendly. Nothing is too much trouble & they go out of their way to make you feel important no matter what you are buying. I will definitely return when I want to change my car. I have recommended the outstanding personal service to a good friend, who now uses the dealership for servicing their Ford, they have also told me they will be buying from Brakes too when they decide to upgrade. A Big thank you to the team for always looking after us so well, and a special thank you to Lauren Curtis who is an excellent manager. well done Brakes of Ilminster!

Mrs Bradford, Taunton January 19, 2017

Every thing went well as far as I am concerned nothing can be improved, I have bought at least 5 cars through Brakes and would not consider going anywhere else, nothing is too much trouble and there is always a courtesy car when mine is due a service and a cup of coffee when I arrive.

Mr Glyde November 16, 2017

Everything was done with enthusiasm and I was treated like a very valued customer, I don’t think they need to improve anything!

Miss Tancock - Adams November 16, 2017

We were very impressed with the service given to us by the Brakes representative. The whole experience of buying a new car was very enjoyable and we didn’t feel pressured at any point. Our finance options were clearly explained. We can’t think of any improvements to the sale experience.

November 16, 2017

Everything about the experience was spot on. No “hard sell”, made to feel very valued. Just a really enjoyable way of spending money on a new car! Tim couldn’t have been more helpful.

November 16, 2017

Always excellent, friendly service. Even though I have another Ford dealer closer to me I always travel to Brakes because I know that I can completely rely on them and have done so for many years.

November 16, 2017

An extremely well organised and professional dealership, with excellent staff who do credit to the Ford name.

November 16, 2017

As I open the door I’m really welcomed! I ran a company car (Focus estate 1.6TDCI) for nearly six years, up to 136,000 miles, and found they were really straightforward, helpful, and welcoming, becoming people I would genuinely call friends. For Ford, I would use Brakes, and their reputation in the locality stands head and shoulders above large (Ford) dealers. (Big isn’t beautiful!) They would be my first choice for a new car, (or newer used). Brakes definitely live out their moto: Big enough to cope, small enough to care. It’s a people thing, it really is.

November 16, 2017

I was very pleased with the courtesy I received on arrival at the dealership..My car was serviced and Mot tested whilst I went shopping in Ilminster .On returning to the garage to collect I found the car ready in a timely manner and to my surprise had been fully valeted . It seemed as if I was taking delivery of a new car. I will continue to let Brakes service my car in the future and will recommend them to my friends and family. This is the best service I have had all the many years I have been driving Fords

November 16, 2017

Friendly and excellent service nothing too much trouble car came back fully valeted, looked as good as new. I would recommend this garage and its staff to anyone – beats the large impersonal franchises any day good service, good price and friendly staff

November 16, 2017

Brakes are consistently reliable and friendly. They always go that extra mile and every member of their team is pleasant and approachable. I travel from Guildford because of the amazing service they provide and the main reason I buy Ford vehicles is because of the Brakes back up. Excellent, old fashioned service in a modern, time pressured world. Well done Brakes.

November 16, 2017

Matt Elliott is a very pleasant salesman, very knowledgeable and not “pushy” in any way, Brakes from here on…

October 15, 2018

Brakes Motor Company are always very helpful and help you find the car for you, I cannot fault them. Not sure they could improve anything.

October 15, 2018

I had visited several local dealerships in the area there always seemed to be a lot of pressure and stress to sell. What a breath of fresh air when I walked into Brakes, a totally different feeling very relaxed and an enjoyable experience a family business it felt a pleasingly different environment.

October 15, 2018

Their strength is a family business, always feel welcomed as a friend and the service backup is excellent. This is my 4th purchase from them and have recommended 4 other people who have also bought. No high pressure sales and not talked down to.

October 15, 2018

Brakes Motor Company are just such a nice dealership to do business with and the whole experience is very relaxed and professional and you feel very valued as a customer, they have such a good knowledge in all aspects when it comes to buying a vehicle from them.

October 15, 2018

Bruce salesman was excellent, very professional and not pushy

October 15, 2018

I popped into your garage today as I thought I had a puncture… I just felt I needed to say what a wonderful team of people, they could not have done more for me. They are all an absolute credit to your company and the young lad (apprentice) needs to be told how great his customer service skills are, he will go far!!!  Thank you so much. I am new to the area and will certainly be using your services in the future. If you could be so kind to let the staff know.. best regards

May 30, 2019